更新日：2022年7月19日

 Questions about daily life

Q. My bicycle (or motorbike, etc.) is not where I left it. What should I do?

A.It may have been stolen, or it may have been towed/removed by the authorities because it was left in a no-parking zone.

If your bicycle/motorbike has been towed/removed to the Municipal Bicycle Depot (Jitenshadō Hokansho), this is the process you must follow to retrieve it:

(1) Contact the Municipal Bicycle Depot
address: Hamamatsu-shi Chūō-ku Kitaterajima-cho 617-6
Tel　053-458-7671
(2) When going to retrieve your bicycle/motorbike, bring
fee (bicycle: 1020 yen; motorscooter: 2050 yen; motorcycle: 4110 yen); your key; your personal seal (hanko or inkan); some form of personal identification (Alien Registration Card, driver’s license, etc.); and the Municipal Bicycle Depot Notification (only if one has been sent to you).
*Retrieval can only be done on weekdays, 8:30-17:15.
The depot is closed on weekends and holidays.

Q. I want to learn Japanese. Where can I receive Japanese language instruction?

A.You can take Japanese classes at the Hamamatsu Foundation for International Communication and Exchange (HICE) or at the Hamamatsu Foreign Resident Study Support Center.

Q. I'm interested in participating in international exchange activities. What should I do?

Please contact the Hamamatsu Foundation for International Communication and Exchange (HICE) (reception is also available in languages other than Japanese):
Address: Chūō-ku Hayauma-cho 2-1 CREATE Hamamatsu 4F
TEL: 053-458-2170
Web:http://www.hi-hice.jp
*Hamamatsu has a population of around 20,000 non-Japanese residents, including people from Brazil, Indonesia, Vietnam, China, America, Australia and many other nations.

Q. Is there somewhere I can receive advice about lifestyle issues or legal matters?

A. Advance reservation is required.

For lifestyle advice:

Legal advice about daily life issues is available at HICE on the last Thursday of each month (please make a reservation in advance).
Web:http://www.hi-hice.jp
TEL: 053-458-2170

For advice on legal matters:

Legal advice on marriage, legal issues, insurance, accidents, etc., is available at Hōterasu.
Please come accompanied by someone who can translate Japanese for you, and make a reservation in advance
Web:http://www.houterasu.or.jp/en/
TEL: 050-3383-5410

Q. The garbage I put out was not collected. Why not?

A. It is likely that one of the following reasons applies:

1. You put the garbage out on the wrong day

Garbage collection days differ according to your area of residence; please confirm the garbage collection days for your area.

2. You did not sort your garbage properly

There may be a red “Rule Violation” [rūru ihan] sticker affixed to your garbage bag; please follow proper garbage disposal rules in the future.

3. It may be a type of garbage that is not handled by municipal garbage collection services

→If you wish to dispose of an electrical appliance such as a television, refrigerator, washing machine/dryer, air-conditioner or PC, please follow the link in the next Question

Q. I want to dispose of an electrical appliance (television, refrigerator, washing machine/dryer, air-conditioner, PC). What should I do?

Municipal garbage collection services do not handle televisions, refrigerators, washing machine/dryers, or air-conditioners. Instead, you must take care of disposal by:

Televisions, refrigerators, washing machine/dryers, or air-conditioners

●Asking an electrical appliance retailer to do it for you:
A professional collection/recycle service, a recycle shop or the retailer where you are buying a replacement electrical appliance can dispose of such items
●Disposing of the appliance by yourself:
1. Purchase a Recycle Fee (risaikuru ryōkin) stamp at your local post office and obtain a Proof of Payment Certificate (harai komi shōmeisho)
(payment processing will require an additional fee).
2. Bring your appliance to an officially approved disposal site
Items to Bring：Appliances along with your Recycle Ticket and Proof of Payment Certificate
Disposal site：Hamamatsu Metal Work Cooperative or Nippon Tsū’Un, Inc., Hamamatsu Branch Hamamatsu Butsuryū Sentā
Hours of operation: weekdays: 9:00-noon, 13:00-17:00;
Saturdays：9:00-12:00、13:00-15:00

PCs

Please contact PC maker for disposal.

Q. I would like advice about matters relating to traffic accidents.

A. Advice is available (Japanese language only) at the Citizen's Counseling Center (Kurashi no Sentā)(TEL: 053-457-2635)

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